Refund And Return Policy
At FastPickNow, we strive to provide our customers with high-quality products and excellent customer service. If you’re not satisfied with your purchase, we offer a Returns and Refunds Policy for specific circumstances outlined below.
1. Return and Refund Eligibility
- Returns are accepted only for damaged or defective products. If the product is received in a damaged or defective condition, you are eligible for a return and refund.
- Refunds will only be processed for products that are reported within 7-14 days from the date of delivery.
2. Process for Reporting Damaged or Defective Products
If you receive a damaged or defective product, please follow these steps:
- Step 1: Take clear images and a video of the damaged product.
- Step 2: Send the images and video to us at contact@fastpicknow.com within 3-4 days of receiving the product.
- Step 3: Provide your order number, details of the issue, and your contact information.
3. Refund and Replacement Timeframe
- After we receive your claim, it will be verified, and the refund or replacement process will begin.
- Please note that the refund will be processed within 7-14 working days after verification of the issue.
- The replacement of the damaged product will also take approximately 7-14 working days from the date of verification.
4. Exceptions and Special Cases
- In some cases, if there is a significant difference between the product you ordered and the one you received, we may approve a return or replacement based on our discretion. This will be handled on a case-by-case basis.
- Refunds will be issued in the same form as the original payment method.
5. Non-Returnable Items
The following items are not eligible for returns, refunds, or exchanges:
- Products that were used, altered, or damaged by the customer.
- Products that were not reported as damaged within the specified time frame of 7-14 days.
6. Cancellation Policy
Once an order is confirmed and shipped, it cannot be canceled. If you wish to cancel an order, please contact us immediately, but please note that cancellations can only be processed before the product is shipped.
7. Impact on the Entire Chain
Please note that initiating a return or refund process can affect the entire order chain, including shipping, inventory management, and other operational processes. Therefore, we strongly advise you to carefully review your order before making a purchase.
8. Contact Information
For any queries related to returns, refunds, or replacements, please contact our customer support team at:
Email: contact@fastpicknow.com